Question 1

How does Cash on Delivery with Open-Box verification work for smartwatches?

Accepted Answer

You place your order with your name, phone number, and delivery address without paying anything in advance. When the delivery rider arrives at your doorstep, you are allowed to open the parcel and inspect the smartwatch physical condition before handing over the cash payment.

Question 2

Do these smartwatches support Bangla font and Bengali caller name?

Accepted Answer

Yes! Our flagship AMOLED and Bluetooth calling smartwatches feature full native Bangla Unicode font rendering. Incoming SMS, WhatsApp, Facebook Messenger, and caller names display in clean, legible Bengali text without broken characters.

Question 3

What is the battery runtime on a single charge?

Accepted Answer

Under normal everyday usage (health tracking, pedometer, and notifications), our smartwatches provide 5 to 7 days of continuous runtime. With Always-On Display (AOD) or heavy Bluetooth calling enabled, battery life is typically 2 to 3 days. A fast magnetic charger is included in every box.

Question 4

What are the delivery charges and delivery times in Bangladesh?

Accepted Answer

Inside Dhaka Metro: ৳80 delivery charge with 24 to 48 hours delivery. Outside Dhaka (all 64 districts): ৳130 delivery charge with 2 to 3 business days delivery via Steadfast or RedX courier. Orders of ৳2,500 or more qualify for automated free delivery.

Question 5

What warranty is provided with your smartwatches?

Accepted Answer

All our smartwatches come with a 7-day instant replacement warranty for any hardware, display, or touch sensor defects, plus 6 months of authorized service support. Our customer team is available 7 days a week on WhatsApp to assist you.

Question 6

How do I pair the smartwatch with my Android phone or iPhone?

Accepted Answer

Our smartwatches are universally compatible with both Android (v5.0+) and iOS / iPhone (iOS 9.0+). Simply scan the QR code in the user manual to download the official companion app (e.g., Da Fit, FitCloudPro, or Wearfit Pro) from the Google Play Store or Apple App Store and connect via Bluetooth in under two minutes.

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