Customer Assurance

Return & Refund Policy

Last Updated: October 13, 2026

100% Genuine Guarantee

Double money-back guarantee if any product is proven non-authentic.

7-Day Easy Exchange

Fast replacement for defective, wrong, or damaged items.

Fast Refund Dispatch

Refund processed within 3-5 business days via bKash/Nagad/Bank.

1. Rider-Side Inspection (Open Box Verification)

We encourage all customers to inspect the outer packaging and verify the product contents in front of the delivery rider upon arrival. If the parcel appears damaged, unsealed, or contains the wrong product, you may hand it back to the rider immediately and notify us.

2. 7-Day Return & Replacement Conditions

You can request an exchange or return within 7 days of delivery under the following conditions:

  • Damaged in Transit: The watch screen, case, or strap was received in a physically damaged condition.
  • Wrong Item Received: The product received differs from what was ordered (e.g. wrong watch model, dial size, or strap color).
  • Manufacturer Defect: The touch display, Bluetooth module, mic/speaker, or charging sensor is defective upon arrival.

3. Non-Returnable Items & Exceptions

Due to electronics warranty guidelines, the following exceptions apply:

  • Smartwatches with physical drops, cracked screens, or deep scratches caused by misuse after delivery.
  • Damage resulting from immersion in hot water, seawater, or depths exceeding the stated IP water-resistance rating.
  • Items returned missing their original box, magnetic charging cable, documentation, or included accessories.

4. How to Initiate a Return

  1. Take clear photos or a short video showing the issue/defect and original box contents.
  2. Contact our Customer Care via WhatsApp at +8801798-337807 with your Order Number.
  3. Our technical team will review your request within 24 hours and arrange reverse pickup or exchange delivery.

5. Refund Processing Timeline

Once we receive the returned item at our warehouse and complete inspection:

  • Refunds are dispatched via bKash / Nagad / Rocket / Bank Transfer within 3 to 5 business days.
  • If the return was due to our error or a damaged product, we refund the full amount including original shipping charges.

6. Support & Inquiries

For immediate assistance with returns or refunds:

Arij As Sunnah Customer Care
WhatsApp / Call: +8801798-337807
Email: arijassunnah@gmail.com (Hours: 10:00 AM – 10:00 PM)