Privacy Policy

1. Introduction

Welcome to Arij As Sunnah ("we," "our," or "us"). We value your trust and are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy describes how we collect, store, process, and safeguard your data when you visit our website, place orders, or communicate with us.

2. Information We Collect

To process your orders and provide a seamless shopping experience, we collect the following types of information:

• Contact Information: Full name, phone number, delivery address, district, and optional email address.
• Order & Transaction Data: Products purchased, order amounts, payment method (e.g., Cash on Delivery / Mobile Banking), order status, and delivery notes.
• Technical & Browsing Data: IP address, browser type, operating system, and pages visited (collected anonymously via server logs and analytics cookies).

3. How We Use Your Information

We use your personal data strictly for legitimate business purposes:

• Fulfilling, processing, and shipping your product orders across Bangladesh.
• Sending order confirmation SMS, dispatch updates, and delivery tracking information.
• Providing customer support and handling return or refund inquiries.
• Preventing fraudulent orders and enhancing overall website security.
• Improving our product selection, website performance, and user experience.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties. We share strictly necessary delivery details with trusted partners solely to complete your order:

• Courier & Delivery Partners: Name, phone number, and delivery address are shared with verified logistics services (such as Steadfast Courier, RedX, or Pathao) for nationwide doorstep delivery.
• SMS Gateway Providers: Phone numbers are transmitted securely to deliver automated transactional updates.
• Legal Compliance: We may disclose information if required by law or to protect our legal rights and safety.

5. Cookies and Tracking

We use essential cookies to maintain your shopping cart, preserve your session during checkout, and track site performance. You can choose to disable cookies in your browser settings, though some interactive features may not function properly.

6. Data Security

We implement industry-standard security protocols including HTTPS encryption, secure session management, and restricted database access to safeguard your information from unauthorized access, alteration, or disclosure.

7. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask for account and data deletion where applicable. To make a request, contact our customer service team.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

Arij As Sunnah
Hotline / WhatsApp: +880 1700-000000
Email: support@arijassunnah.com
Dhaka, Bangladesh